Position: Guest Experience Representative

Time: 10 AM - 10 PM (U.S. Pacific Time)

Location: Remote

About the Role:

Join a fast-paced, high-energy team providing exceptional email support during U.S. Pacific Time. Help deliver seamless guest experiences by collaborating with kitchen and service teams to resolve issues proactively.

Key Responsibilities:

• Provide top-tier email support to guests.
• Collaborate with kitchen and service teams to ensure smooth guest experiences.
• Assist guests with live delivery order support, ensuring real-time resolution of issues during active deliveries.
• Resolve guest issues quickly and efficiently.

Qualifications:

• 3+ years in eCommerce support, CX, or client relations (U.S. clients preferred).
• Prior experience working in a restaurant or hospitality industry.
• Strong written communication and problem-solving skills.
• Bachelor’s Degree (preferred).

Bonus:

• Experience with Grasshopper CX or similar platforms.
• Experience with food delivery services (UberEats, DoorDash, etc.) is a plus.

Details:

• Start: 30 hours/week, increasing to 40-50 hours as the company grows.

Why Apply?

Be part of a dynamic, celebrity-owned brand redefining food experiences. Apply now to join a growing team!